1. Your Information 

2. Project & Team Members 

To ensure smooth communication and efficient collaboration, please provide contact details for the following team members: 

  • Project Lead: 

  • IT Support: 

  • QA Support: 

  • Training Support: 

  • Accounting/Billing Contact:

3. Your BrainCX Voice AI Experience Products 

4. Call Recordings & Voice Preferences  

To help us better customize your Voice AI system, please provide the following details: 

Voice Selection: Are you looking to use your top agent or a great voice of your company for the AI experience, or would you prefer we use a default voice that would work well with your clients? 

AI Agent(s) Names: You get to name your AI Agent(s)! Please provide the names of the following agents, or let us know if they can all be the same: 

(If these can be the same, please let us know.)

5. Conversation Flow

6. Knowledge Base Upload

Your AI will be “trained” based on information, documentation, etc. that you want it to talk about with your clients/customers. The below section is for you to submit any information (links, word docs, pdfs) that you WANT the AI to be trained on: 

  • Business Information (Website and/or Documents): Please share your website address we should “scrub” information from or documents that have the website content.  

  • General Company Info: e.g. marketing info, general business documents, pricing, etc. 

  • FAQs: e.g. common questions or knowledge your customer asks about. 

  • Training Material: e.g. training manuals, scripts used by human agents, etc. 

  • Additional Information: Please upload any other documents that can help us train AI in your business and the desired customer/client experience. 

7. System Integration Details 

Understanding your Teck Stack allows us to know where to integrate. Please list the systems utilized for this part of your business: 

8. Integration Support 

9. Compliance Requirements